Customer Care

"I want to take this time to let you know about the great customer service I received from Maritza Lopez in advance of my Celebrity cruise departing on June 12th. She has been very patient and helpful in answering my questions and returning my calls. I wish all customer service agents were as good!"
- Etta F., via email

"A simple process. When we needed to make changes to our original reservation, we were able to do so without any problems. Everything was taken care of for us, and we had little to do to get ready to go."
- Elizabeth I., via survey 

"... received a great price on my cruise aboard Royal Caribbean’s Liberty of the Seas. Sue Matthews made sure that I was completely happy with my booking with her. She returned my call, on her day off, when I had questions."
- Nora P., via survey 

"Our agent, Sarah, was great! She assisted everybody in our traveling party, and they were all delighted with her handling of their needs."
- Joan K., via survey

"Chris was very knowledgeable and helpful in planning our cruise. His room recommendation was good (we really liked the location) and I felt confident in his ability as a travel agent."
- Marianne R., via survey

"... easy-to-navigate website and a terrific FAQs section for first-time cruisers."
- James B., via our website

"We booked with three other couples and Amy made sure we were all booked together. She was great to deal with ... always contacted us after we’d made our booking to make sure that everything was okay."
- William R., via survey 

"Great prices ... a fantastic deal. I ended up making our reservation by phone because I had a few questions, and our agent was cooperative, friendly, and helpful. There was never any pressure to upsell me expensive add-ons, and all of my questions were answered. ‘Cheap’ certainly doesn’t refer to the quality of the service!"
- Deborah J., via survey

"Our travel agent, Johari, was extremely helpful when we called after pouring over your website. We felt she was upfront with us, and she worked within our budget to get us the best possible deal."
- Emily B., via survey
Free upgrade!

Book an eligible stateroom on any qualifying sailing and receive a free upgrade! In some cases, you'll be upgraded to a more desirable location aboard your ship. In other instances, you'll be upgraded to a stateroom with extra space and/or a better view. It's also possible that you might receive all of these benefits. Select your sailing date to see which upgrades are available.

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